ServiceNow Architect (CSM, HRSD, Sec Ops)
Overview
Hiring a ServiceNow Architect. Responsibilities: maintain, develop, configure, and implement ServiceNow (CSM, HRSD, Sec Ops) solutions. Ideal candidate: deep ServiceNow understanding, troubleshoot, and strong communication/project management skills.
No. of Vacancies
1
Specific Skills
- Bachelor’s degree in computer science, Information Technology, or related field.
- Minimum of 8 to 12 years of experience in ServiceNow development and administration.
- Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred.
- Strong understanding of IT Service Management (ITSM) processes and best practices.
- Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database and CMDB.
- Experience with ServiceNow Customer onboarding/offboarding, license management, domain management, platform upgradation, scripting (JavaScript, GlideRecord, etc. ), reports and dashboard creation, Email and API integration
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment.
Responsible For
- Design, develop, and configure ServiceNow solutions based on business requirements.
- Troubleshoot and resolve complex technical issues related to ServiceNow.
- Ensure all solutions and workflow are aligned to any three of ServiceNow modules (such as CSM, HRSD, Sec Ops) best practices
- Provide technical support and guidance to end-users.
- Collaborate with other teams to ensure successful implementation and integration of ServiceNow solutions.
- Stay up to date with ServiceNow technology and best practices.
- Develop and maintain technical documentation and user manuals.
- Participate in the planning, design, and implementation of ServiceNow upgrades and enhancements.
- Lead and manage ServiceNow projects, ensuring timely delivery and high-quality results.
- Conduct training sessions for end-users and stakeholders.
Additional Requirements
Experience with a variety of systems integrations such as REST and JSON
Job Nature
Full Time
Educational Requirements
- Bachelor’s degree in computer science, Information Technology, or related field.
Experience Requirements
8 to 12
Job Location
India
Salary
To be decided based on the candidate's experience and capability
Job Level
Architect
How to Apply
Interested candidates can send their resumes to careers@dyooti.com mentioning "Job Title" in the subject line.
Apply Online