Transforming HR Service Delivery in the Oil and Gas Sector: A Comprehensive Approach to Elevate Employee Engagement



Industry

  • Oil and Gas

Servicenow Modules

  • HR Service Delivery (HRSD)
  • 3rd party integration: Smart Recruiters

Geography 

  • United States of America

Client

  • The end customer is a prominent publicly traded American company with a significant influence in the energy sector. They specialize in offering technologically advanced drilling services, high-quality rental tools and equipment, as well as comprehensive well services, along with advanced operational and management support.

Challenges

  1. Disparate systems were employed to manage various facets of HR service delivery, meaning there was no unified portal for HR service delivery throughout the entire organization.
  2. Employee interactions were often documented using spreadsheets and emails, resulting in a subpar employee experience.
  3. Process disruptions frequently occur throughout the entire employee onboarding journey, from the moment of hiring to retirement.

The Solution

Effortlessly integrated incoming application streams from third-party systems, ensuring they are well-organized, customized, and easily accessible.

Customized Employee Onboarding and Offboarding Workflows: Developed tailored workflows for seamless employee onboarding and offboarding experiences.

Integration with Application Tracking Systems (ATS): Achieved integration of the Servicenow HRSD module with third-party ATS using webhooks.

Benefits

Improved Employee Experience: Implemented a multi-departmental intranet for seamless access to HR, IT, facilities, and other support services.

Streamlined Business Processes: Simplified and expanded services by streamlining complex business processes to enhance overall support for employees.

Seamless Integration of Third-Party Applications: Efficiently integrated incoming application streams from third-party systems, ensuring organization, customization, and easy accessibility.

Enhanced Accessibility and Customization: Ensured that third-party applications are well-organized, customized, and easily accessible to optimize overall efficiency.